Pega CRM - How It Can Benefit Your Organization

pega may benefit your organization if correctly used. A proper implementation of a CRM Workflow can result in the following advantages: A transparent way of handling service requests, pre-sales information requests and direct generation. You may track each service request and proactively deal with any problems that may happen, before they escalate to problems eg. Handling times, prices, SLA's Extensive reporting attracted from data recorded in this application. Which are the most often asked questions. Which products demand the maximum customer service. Improved strategic decision making c...